FAQ

Frequently Asked Questions

Shipping

Q. Where do you ship to?
We currently ship to the Netherlands, the European Union, and the United Kingdom.

Q. What are your shipping fees?

Netherlands
€4.95 standard shipping · Free on orders over €85
European Union
€9.95 standard shipping · Free on orders over €160
United Kingdom
€16.95 standard shipping · Free on orders over €200

Shipping fees are shown at checkout before payment.

Q. How long does delivery take?

Netherlands
1–3 business days
European Union
3–7 business days
United Kingdom
5–10 business days

Delivery times may vary slightly depending on destination and local courier services.

Q. Will I receive tracking information?
Yes, all orders are shipped with tracking.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking link.

Q. Will I need to pay customs or VAT upon delivery?
Orders shipped from our Netherlands stock to customers within the European Union do not incur additional customs or VAT charges upon delivery.

For orders to the United Kingdom, local duties or taxes may apply depending on the shipping method and customs regulations.

Please refer to our Shipping Policy for more details.

Products

Q. What is the difference between "In-Stock Collection" and "Order-Made"?

In-Stock pieces are available in our Netherlands inventory and are ready to ship within our standard processing time.

Order-Made pieces are crafted or prepared by our partner brands in Korea after your order is placed. These items require additional production and international shipping time before they are delivered to you.

The estimated lead time for each Order-Made item is shown on its product page.

Q. Can I order both In-Stock and Order-Made items together?

Yes. You can place both types of items in a single order.

If your order includes an Order-Made piece, we may ship everything together once all items are ready. If you would prefer separate shipments, please contact us before placing your order.

Q. Why are some pieces available only as Order-Made?

The designers we work with produce in small batches or create some pieces upon request to reduce unnecessary inventory and preserve their craftsmanship.

Offering selected pieces as Order-Made allows us to introduce a wider range of their collections while supporting a more thoughtful and sustainable production process.

Q. Are Order-Made items eligible for returns?

Because Order-Made pieces are prepared specifically for your order, they can only be returned if they arrive damaged or faulty.

Please refer to our Returns Policy for full details.

Orders & Returns

Q. Can I cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist.

Q. Do you accept returns?

Yes. In-Stock items may be returned within 14 days of delivery, provided they are unworn, in their original condition, and returned with their original packaging.

As Order-Made pieces are sourced specifically for your order, they can only be returned if they arrive damaged or faulty.

For hygiene reasons, certain items such as earrings may not be eligible for return unless faulty.